Frequently Asked Questions
Where do you ship to?
Mag-Tools ships to all U.S. destinations from its warehouse located in Colorado. We ship internationally to Australia, Bangladesh, Belgium, Brazil, Canada, Chile, Croatia, France, Germany, India, Iraq, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Qatar, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vietnam.
Mag-Tools will ship your package in 1-3 business days of order received. UPS or USPS estimating shipping dates are only estimates. USPS Priority Mail is not a guaranteed shipping time. If your package is delayed because it is stuck with UPS or USPS, please contact your local post office. Mag-Tools is not responsible for shipment delays or damages caused by acts of nature and/or postal carriers such as UPS or USPS.
Can I get a shipping quote?
Yes, follow these steps to get your shipping quote. At least 1 item must be added to the cart because shipping quotes are based on package weight/size and destination.
1. Go to your Shopping Cart.
2. Click Check Out.
3. Add your address.
4. Click Continue to Shipping Method
Here, you will get your shipping quote.
Track your order!
When your order ships, you will receive an e-mail that contains the tracking number. Below are links to tracking sites to monitor package shipments.
Mag-Tools wants to make sure that our customers are happy with their purchase. Mag-Tools customers are covered by a 48-hour return window from time of receipt and must contact our Customer Service team at firstname.lastname@example.org as a Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA will be declined and sent back to sender.
The product(s) must be returned in New and Unused Condition, including original manufacturer packaging, tags, documentation, and all accessories/parts. You can return your item for a refund of the item price, less any shipping fees. You will need to cover shipping back to us. The original shipping cost will not be refunded. Returns will be subject to a 25% restocking charge.
If package is damaged in shipment, Do NOT Accept the package and refuse the shipment from the carrier. Contact us immediately at email@example.com .
What does on backorder mean?
If an item is temporarily out-of-stock, it displays a status of "On Backorder" at the top of the item's page. An item listed as "On Backorder" is available for purchase but is not in stock and not available to ship. We provide an estimated arrival date for inventory to be in-stock. However, the estimated date is only an estimate and we do NOT guarantee our inventory will be in-stock and prepared for shipment by the estimated date.
In the instance of a "Backorder", our Customer Service team will email you with the option to hold the entire order until all items are in stock to ship or to ship in-stock items and at a later date, ship the back ordered items once the items are back in-stock. Backordered items cannot be expedited and will ship via the shipping service of our choice as soon as they are available. If an order is shipped in multiple packages, we do Not charge for the split shipment.
- International Note: Due to customs regulations, we cannot partially ship international orders. In the instance of a "Backorder", Customer Service will send you an email offering to ship your entire order once all items are available or to cancel your order with a full refund.
Terms and Conditions
Welcome to the Mag-Tools website (the "Site"). Please review the following terms and conditions. Access to and use of the Site is conditioned upon acceptance of and compliance with these Terms. By using the Site, you represent and warrant that you are of legal age to form a binding contract or have the consent of a parent or guardian who is of legal age.
The International Shipping Policy applies Only to customers located outside of the United States because Duty/VAT are import charges to customers located outside of the United States. Mag-Tools is located in the United States.
International Shipping Policy
By selecting the shipping method and completing payment, you agree to pay Duty and VAT directly to the carrier at time of delivery or if billed by the carrier. Mag-Tools (Magswitch Technology Inc.) DOES NOT collect Duty/VAT directly, as those fees are not included in your order total.
What is California Proposition 65?
Proposition 65 requires sellers to supply California consumers with a warning prior to purchasing products which can contain the hazardous chemicals identified in the list compiled at http://oehha.ca.gov/prop65/prop65_list/Newlist.html.
Due to the durable, industrial construction of Magswitch tools, almost all of our products can expose consumers to chemicals including nickel, tetrafluoroethylene, and toluene that are known to the state of California to cause cancer and reproductive harm. While most of our products contain these chemicals within their housing, there are a select few products with exposed surfaces which can bring these chemicals into dermal contact. Any tool with an EH or UH (high temperature) designation will have a nickel plating to ensure corrosion resistance at higher temperatures, so we advise wearing gloves when handling them. Many Magswitch Industrial Solutions feature nickel plating, Teflon gaskets, and acrylic sealant which require warnings but are equally important for tool durability.
Proposition 65 also requires that consumers are warned about the hazards of exposure to wood dust. While most of our woodworking tools do not generate wood dust, they may be used on table saws and other tools which do. Remember that drilling, sawing, sanding or machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a dust mask or other safeguards for personal protection. For more information go to www.P65Warnings.ca.gov/wood.